Warranty & Replacement

12 Months Warranty

• Every purchase made at Homveera is covered by a 12-month warranty that starts when the item arrives at your delivery address.
• If your item develops a fault covered by the warranty, we will repair it, replace it with a brand-new identical product, or — if the exact item is no longer available — offer a product of equal value or a refund.
• Where the manufacturer provides its own warranty, that coverage applies in addition and may extend beyond 12 months depending on the brand.
• The warranty does not cover damage caused by misuse, accidents, unauthorised repairs or modifications, normal wear and tear, or improper handling.
• Warranty claims require valid proof of purchase.

Replacement Policy

• If your item arrives defective, damaged or incorrect, contact us with clear photos and your order details.
• Depending on the situation, we will offer a repair, a replacement or a full refund.
• If the exact item is no longer available, we will discuss a suitable alternative or a refund with you.
• Valid proof of purchase (your order confirmation) is required.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. Under UK law, products must be of satisfactory quality, fit for purpose and as described. If a product is faulty, you may be entitled to a repair, replacement or refund. For full details on returns, see our Returns & Refunds Policy.

How to Request Warranty Support

To request warranty or replacement support, please contact us with:

• Your order number
• Your full name
• A clear description of the issue
• Photos or videos showing the problem, if applicable
• Proof of purchase or order confirmation

Our support team will review your request and provide the next steps.

Customer Support

We are available to help you with warranty and replacement questions.

Address: Homveera, 61–63 South Street, Romford, RM1 1NL, United Kingdom

Phone: 01708 92278

Email: contact@homveera.shop