Privacy Policy
Homveera respects your privacy and is committed to protecting your personal information. This document explains what information we collect when you use our store, how we use it, and the choices you have.
1. Information We Collect
When you place an order, we ask you to share the personal information needed to process and deliver it:
- Name
- Shipping and billing address
- Email address
- Phone number (for delivery updates)
- Payment details (processed securely by our payment provider)
When you browse the store, certain technical information (such as your IP address and device type) is processed automatically for security, fraud prevention and to make sure the site works correctly on your device.
If you provide your email address (for example by subscribing to our newsletter), we may contact you about products, order updates and store information. You can unsubscribe from marketing emails at any time.
2. How We Use Your Information
- To process and deliver your orders
- To communicate with you about your orders and provide customer support
- To screen orders for potential risk or fraud
- To improve and optimise our store
- To send marketing communications, where you have consented to receive them
3. Your Consent
We rely on your consent, the need to perform our contract with you (processing your order), and our legitimate interests (such as fraud prevention) as the legal bases for handling your data under UK data protection law (UK GDPR and the Data Protection Act 2018).
You can withdraw your consent to marketing and non-essential data processing at any time by contacting us using the details below.
4. Disclosure of Information
We only disclose personal information:
- To service providers that help us run the store — for example payment processors, delivery carriers and analytics providers
- When required by law, including legal investigations
- When necessary to protect our store, customers, payment security or legal rights
We never sell or rent your personal information to third parties.
5. Payment Security
All transactions are processed through payment systems that meet PCI DSS standards. Your payment details are:
- Encrypted using secure technology
- Processed by trusted payment providers
- Never stored as full card details on our website
- Retained only as needed for order processing, fraud prevention and legal requirements
6. Third-Party Services & External Links
Third-party service providers (such as payment processors) operate under their own privacy policies. We recommend reviewing those policies, as their practices may differ from ours.
Links on our website may direct you to external websites. Once you leave our store, this Privacy Policy no longer applies, and we cannot guarantee the privacy practices of those websites.
7. Security
We protect your personal information through appropriate security measures that follow industry standards to prevent loss, misuse, unauthorised access, disclosure, alteration or destruction. While no method of electronic storage is completely secure, we follow accepted security standards to help protect customer data.
8. Cookies
We use cookies to run essential store functions and, with your consent, to understand how the site is used. See our Cookie Policy for details.
9. Your Rights
Under UK data protection law you have the right to access the personal information we hold about you, and to ask for it to be corrected, updated or deleted. To exercise any of these rights, register a complaint, or request more information, contact us using the details below.
10. Age of Consent
By using this site, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any dependent minors to use this site.
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes take effect when they are published on this page, so please check it periodically. If material changes occur, we will update this page so you can see what information we collect, how we use it and under what circumstances we disclose it.
Questions & Contact Information
Address: Homveera, 61–63 South Street, Romford, RM1 1NL, United Kingdom
Phone: 01708 92278
Email: contact@homveera.shop