12 Months Warranty | 30 Day Returns
Homveera.

Returns & Refunds Policy

We want every customer to be completely satisfied. If something is not right with your order, we are here to make it right.

Return Eligibility

You can return an item within 30 days of the delivery date. To qualify:

  • Items must be returned complete, with all original parts, cables, controllers, accessories and packaging where possible.
  • Consoles, PC hardware, graphics cards, VR headsets and accessories should be in the condition in which you received them.
  • Sealed video games and software can be returned if unopened. Once the seal is broken, they can only be returned if faulty.
  • Proof of purchase or order confirmation may be required.

How to Request a Return

  1. Reach out first. Contact us at contact@homveera.shop or by phone on 01708 92278. If your item is damaged, defective or incorrect, please include clear photos and a short description of the issue.
  2. Wait for instructions. We will review your request and send you return instructions. Please do not ship anything back until you receive approval and return instructions from our support team.
  3. Return the item. Once approved, ship the item using a trackable and insured method. A valid tracking number is required so we can confirm the return shipment.

Refund Process

  • After your return is received and inspected, your refund will be processed within 7 business days.
  • You will receive a full refund to the original payment method used at checkout.
  • We never charge restocking fees.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Wrong or Damaged Items

  • If the item you received is defective, damaged or incorrect, contact us with clear photos.
  • In some cases there is no need to return the item — we may send you a replacement or issue a full refund, depending on the situation.
  • We will work with you to resolve the issue as quickly as possible.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to cancel it and issue a refund. If the order has already been dispatched, you may need to follow the return process after delivery.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a UK consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Need Help?

We are always ready to assist. You can also reach us through the contact page.

Address: Homveera, 61–63 South Street, Romford, RM1 1NL, United Kingdom

Phone: 01708 92278

Email: contact@homveera.shop

Returns & Refunds Policy | Homveera