Frequently Asked Questions

Orders are typically processed within 1 business day (Monday–Friday) and delivered within 1–3 business days across the United Kingdom.

Yes. Delivery is free on all UK orders. The delivery option and total price are always shown at checkout before you pay.

We currently deliver across the United Kingdom. We do not offer international shipping at this time.

Orders placed before 2:00 PM (UK time) on business days are processed the same day. Orders placed after the cut-off time are processed the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking to become active.

Please contact us immediately after placing your order. If your order has not yet been dispatched, we will do our best to update the address. Once the order has been dispatched, we may not be able to make changes.

Yes — you can cancel free of charge before your order has been processed and dispatched. Once dispatched, an order cannot be cancelled, but you can return it after delivery in line with our Returns & Refunds Policy. See the Cancellation Policy linked in the footer for details.

If your package is lost or arrives damaged, contact us with your order number and tracking information. Our support team will work with the carrier to resolve the issue as quickly as possible.

We accept the payment methods displayed at checkout. All prices are in British Pounds (GBP) and the final total is shown clearly before you complete payment.

Yes. Checkout runs over an encrypted HTTPS connection and payments are handled by our payment provider — full card details are never stored on our servers.

Availability is shown on each product page. If a product or variant is sold out, it is clearly marked and cannot be added to the cart.

If you receive an incorrect item, contact us with your order number and photos of the item received. We will arrange the appropriate resolution as quickly as possible.

Yes. Eligible items can be returned within 30 days of delivery in line with our Returns & Refunds Policy, which also covers your statutory rights under UK consumer law. Sealed video games must be unopened to be eligible for a change-of-mind return.

After placing your order you'll receive an order confirmation email. If you don't see it within a few minutes, please check your spam or junk folder, or contact our support team.

Use the contact page to send us a message, or reach us by email or phone using the details shown in the footer. We respond during UK business days, Monday to Friday.